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Problems, Crashes and Errors of Ecobee TODAY
Can't connect to Ecobee? Trying to open Ecobee but the site is down and appears to be offline today? Check the issue below if it's down for everyone else or just you!
Status of Ecobee in the last 24 hours
server status
countries
Response time
ping service
In Isnotdown, you will be able to instantly check if Ecobee works perfectly, or on the contrary, if it is registering some type of problem to offer its services.
The Ecobee service appears to be working!
Frequent failures of Ecobee
Everything is back up and running.
If you're still having some trouble, try closing and reopening your web browser or the ecobee app.
Monitoring: The problem's been addressed and we're standing by to make sure everything is running smoothly again.
Your forced air furnace may be overheating.
This is one of the most common causes of an ecobee thermostat losing power during heating season.
Common symptoms include: The thermostat screen will "shut off" or the screen will go completely black intermittently, usually while the thermostat is calling for heat.
Uninstall and then reinstall the app If you are still unable to login to the app, try uninstalling and then reinstalling the app.
If you are on an older version, deleting and reinstalling the app will always replace your existing app with the most up to date version.
Resetting your ecobee device to factory defaults will erase all saved settings and preferences, and removes any registration information your device has stored.
From the Home screen, press Menu.
Then select Settings.
Go to Reset.
Troubleshooting Tips
Still stuck and not enjoying Ecobee, then go to Step 3.