Pokemon Masters launched today, but some players are getting an error message telling them that the game is not compatible with their device. In this guide, we'll go over some of the causes of this error, and if there is anything you can do to resolve it.
Pokemon Masters not compatible with device error explained
Make sure your device is 64 bit
Pokemon Masters will only work on a 64-bit device, so this is the first thing to check. If you have a 32-bit device, you won't be able to run the game on your phone. You should be able to check this in the phone's settings and system menu. DeNA said they were working on compatibility issues with older 32-bit phones, but it would take time.
Try reinstalling the store app
It may or may not help, but reinstalling the store app is a good idea. Sometimes the apps go a bit to the side and reinstalling them can fix the issue.
Your device may not have been tested with the game.
It is difficult for developers to test all devices in a game because there are many different types of phones on the market. As such, the app store can only tell you that your phone is not on a list of compatible phones, so you cannot download it. A good solution here is to download the APK file regardless of the store. You can do this by going to a site like APKpure and download the APK from there. Keep in mind that downloading such files can be risky, and you will need to keep updating the APK as soon as a new version comes out.
This is the most likely problem if you get the compatibility error and you need to fix it. It will be just a little tricky to update it every time, as you will need to download the new APK file when it comes out.
If that still doesn't solve your problem, the app won't work on your phone, I'm afraid.
