Call of Duty Mobile - Screen stuck on a loading screen

Call of Duty Mobile is out today, and I would estimate millions of people are rushing to download it on iOS and Android. Unfortunately, some players are experiencing a bug that gets them stuck on the loading screen.

Call of Duty Mobile - Bug stuck on loading screen

If you've tried logging into Call of Duty Mobile and got stuck on the loading screen, you might be wondering if there is anything you can do to resolve the issue. There are several things you can try that people have been successful with.

Android

1. Restart your device

1. Press and hold the power button for a few seconds.
2. Tap Power off or Restart on your screen. If these options are not available, press and hold the power button until your device restarts.

2. Update the application

1. Open the Play Store app on your device.
2. Tap ☰ at the top of the screen and select My apps & games.
3. Find the Call of Duty: Mobile app and press the Update button, if applicable.

3. Update your device

1. Open the Settings app on your device.
2. Depending on your device, open System update or Software update.
3. Check the status of your update and install any available system updates.

4. Clear app cache

1. Open the Settings app on your device.
2. Access your applications. It may be called Apps, Apps & notifications, App manager, or Manage apps depending on your device.
3. Tap Call of Duty: Mobile.
4. Tap Storage.
5. Tap Clear cache.

iOS

1. Restart your device

1. Hold down the power button until the slide button to power off appears.
2. Slide the button to turn off your device.
3. After the device is turned off, press and hold the power button to turn on your device.

2. Update the application

1. Open the App Store app.
2. Select the Updates tab at the bottom.
3. If Call of Duty: Mobile appears in the list, press the Update button.

3. Update your device

1. Open the Settings app on your device.
2. Tap General, then Software Update.
3. If an update is available, follow the onscreen steps.

4. Remove and reinstall the application

Please note: Deleting the app will not erase your progress or other game data.

1. Open the Settings app on your device.
2. Tap General, then tap iPhone Storage or iPad Storage.
3. Tap Call of Duty: Mobile.
4. Tap Remove app.
5. Open the App Store app.
6. Find and reinstall Call of Duty: Mobile.
7. Open Call of Duty: Mobile.
8. Log in with the same account to restore your progress and game data.

Now I'm not sure how well these steps are going to solve the problem, but various people have managed to get them so are worth trying. Mobile game launches are almost defined by their issues, as it is simply not possible for developers to test all types of devices available.

If the above solutions still don't resolve your issues, you need to go to the Call of Duty Mobile site. support page on the Activision website.