In some cases it may happen that the application, film, book or other content downloaded from the Big G market does not meet your expectations or does not work properly. In these situations it is necessary to follow some steps that we have decided to list you in this guide today on how to get refund from the Google Play Store.
How to get a refund from the Google Play Store of apps
You can request a refund of aWhatsapp or of an in-app purchase through the same Play Store if they have passed less than 48 hours. In some cases, however, you should be able to request a refund as well after more than two days. Typically, the Google make a decision within maximum 15 minutes.
Let's see how to proceed:
- Open the default browser on your computer, smartphone or tablet (eg. Chrome, Firefox, Safari o Edge), link to the page Account of the site of Play Store and find the section Order history.
- At this point, press on the item Categories present at the top right and choose App Android give the menu to compare.
- In the next step, identify the name of the application you want to request a refund, press on 3 vertical dots present in correspondence and press on Request a refund o Report a problem.
- From the window that appears, select the motif from those available from the drop-down menu (eg. Unintentional purchase) and press the button Send to submit the request. If everything went well, you will get the message "Thank you for reporting this issue”And you will then receive an email with the decision made by Google regarding reimbursement. As indicated earlier, the message should be received within 15 minutes, although they may sometimes be necessary up to two business days.
If they have passed more than 48 hours from the time of purchase, then we advise you to contact the app developer directly so ask for a refund.
If you are from a computer, carefully follow the steps that we indicate below:
- From your default browser, go to the website of the Google Play Store and use the Campo di Ricerca present at the top to find the application in question.
- Once on the application page, locate the section Further information at the end of the page and refer to the data in the box Developer. In this case, you should find the website,email address and other data.
- After choosing the desired method to contact the application developer, provide the following information: the software name for which you want to request a refund, the problem encountered and explicitly state yours willingness to receive a refund for the purchase made.
- The answer should be provided by the developer within 3 working days.
If you have a smartphone or tablet in front of you Android, follow the steps below:
- Open the Google Play Store, press on Campo di Ricerca present at the top and type the software name for which you would like to be reimbursed.
- Once you have reached the page of the app in question, press on the wording Contact developer to extend the section and use i data provided to get in touch with the developer.
- Once this is done, follow the steps listed above.
In case you would like to request a refund of an application on yours Android TV, you can do it directly from the Play Store. Once the market application is open, look for the software in question, press on Full description and locate contact information.
Remember that you can only request a refund for an application or game once, so if you buy the item again, you will no longer be able to get a refund.
How to get a refund from the Google Play Store for movies, TV series and / or books
Should a movie, TV series or book downloaded from the Play Store di Google is not reproduced correctly, you can get a refund within 7 days of purchase if you haven't started watching it yet or within 65 days always from the time of purchase if the film, TV series or book are defective, unavailable or do not offer the performance indicated.
Let's see the procedure to follow:
- From your default browser, connect to the page Account of Play Store via the link provided earlier, position yourself in the section Order history and choose Videos o Books from the menu Categories.
- Once you have identified the movie, TV series or book for which you would like to request a refund, press on 3 dots present in correspondence with the title of the content and click on Request a refund.
- Once the motif has been selected from the drop-down menu of Please select an option (Eg. Purchase defective or not functioning as described), click on Send to send the request to the Google team.
How to get a refund from the Google Play Store for songs, albums and subscriptions
If a song or tracks from an album don't play well, you can return them within 7 working days of purchase. To proceed with the request, just select the category Music from the drop-down menu of Categories and follow the same procedure as for the other contents viewed.
In the case of abbonamenti a Google Play Music, you can not get a refund of payments already made from the activation of the subscription. In case you no longer want to use the subscription to the music streaming platform of Google, you can proceed with the cancellation. In this case, you will continue to use the music tracks and / or albums until the end of the paid period.
To proceed with the cancellation of thesubscription a Play Music from Android smartphones and tablets, open the app Play Store, tap on 3 dashes present at the top left or make one swipe from the left edge to the right and choose Subscriptions. From the screen that appears, press onPlay Music subscription and proceed with the cancellation by pressing the appropriate button.
If you are from PC, iPhone or iPad, connect to the page My subscriptions of the site of Play Store, look for the plan of Google Play Music and choose Cancel subscription.
How to get a refund from the Google Play Store of magazines
If you wish to request a refund of the magazines, you can only do so if you are unable to open it or the content reproduced is defective. Magazine subscriptions, on the other hand, can be canceled at any time.
In case of cancellation of a monthly subscription within the first 7 days, Google can refund you the cost of the month in which it is canceled. To proceed with the submission of the request, just choose the item Newsstand from the menu Categories and follow the same steps seen for the other contents.
How to get a refund from the Google Play Store of gift cards and balance
Gift cards and other prepaid balances added to your account cannot be refunded unless specifically noted. The promotional balance, on the other hand, is in no case refundable.
How to get a refund from the Google Play Store: other solutions
If a person you know has made a purchase with your account without your permission, you can request a refund through the market's website by following the same steps seen in the previous paragraphs.
If your card or other payment method shows a purchase made on the Play Store that was not done either by you or by someone you know, then take the information on the page as a reference Reporting of unauthorized charges of the Internet portal of Google support.
