Windows 10, Blue Screen of Death when printing after the latest update

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Aina Prat
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The error that appears on the screen after Windows 10 crashes is “APC_INDEX_MISMATCH for win32kfull.sys“, as reported by many system administrators on Reddit. Some of the printer brands known to be affected by the problem with Windows include Kyocera, Ricoh e Dymo.


How to fix win32kfull.sys crash when printing?

As colleagues at BleepingComputer recall, there isn't much you can do about the crash. Microsoft hasn't made any official statements about it yet, and updating printer drivers hasn't solved the problem.


One of the only effective solutions found lies in the uninstalling the offending security updates. To uninstall the updates in question, follow these steps:

  • Open a terminal (Cmd, Command Prompt)
  • Enter the command "wusa / uninstall / kb: 5000802" without quotes and then press Enter
  • The command "wusa / uninstall / kb: 5000808" without quotes followed by pressing Enter will also remove the second update

Have you encountered this annoying problem? Were you able to sort it out somehow?


XPG Levante 240, version equipped with two 120mm fans, is available on Amazon at a price of 110,99 euros, what are you waiting for?


Windows 10, Blue Screen of Death when printing after the latest update

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