According to Microsoft, this problem affects a subset of Type 3 printer drivers and it does not affect printer drivers which are type 4. You can find out which category your printer belongs to using the procedure described on this dedicated page.
The obvious solution to fix the problem is to remove the newly installed cumulative updates as they are the ones causing the problem. The updates in question are called KB5000802, KB5000808, KB5000822 e KB5000809.
If you don't feel like removing updates or don't want to compromise the security of the machine you're working on, Microsoft recommends this workaround to get around the problem while waiting for a fix.
To print from 32-bit applications (for example, Acrobat, OpenOffice) on 64-bit versions of Windows without crashing, Microsoft recommends enabling direct printing for your printer using the following procedure by substituting your printer name for PRINTERNAME:
- Open a command prompt with administrator privileges and run the following command to find out if the feature is already enabled:
- rundll32 printui.dll,PrintUIEntry /Xg /n PRINTERNAME
- If direct printing is not enabled, run the following command from the same command prompt with administrator privileges:
- rundll32 printui.dll, PrintUIEntry / Xs / n PRINTERNAME attributes + direct
To print from 64-bit applications on 64-bit operating systems o from 32-bit applications on 32-bit operating systems, you must download and install the Application Compatibility Toolkit to apply the PrinterIsolationAware fix to affected applications using the Compatibility Administrator tool.
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