How to cancel your Sky subscription without penalties

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Aina Martin
@ainamartin
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Subscribing to Sky like any other similar service is very simple, just provide your data and a payment method and the subscription starts. However, it is much more complex to be able to cancel Sky without running into bureaucratic complications and fines. In this article we will deepen the details on how to cancel the Sky subscription, the times and all the ways to cancel Sky quite simply and without paying anything.

In this in-depth analysis we will try to contemplate all cases of sentheng cancellation to Sky, so that the customer can find his and act in the best way.



First and fundamental advice, read carefully the contact you have signed, especially the clauses that talk about the reimbursement of bonuses and offers in the event of withdrawal.

All the ways to cancel your Sky subscription

Through the LetteraSenzaBusta service

Letterasenzabusta is a very convenient online service, which allows you to cancel Sky with various types of contract, using the various cancellation forms on the site.

You simply have to choose the type of Sky contract you intend to cancel and the related reason. On the next page you will be asked the type of recommendation with which you intend to send it, the sender's details, filling in the form and uploatheng a document. This procedure takes a few minutes and it is much simpler than you think, thanks to the service made very intuitive.

The advantage of this service lies precisely in the possibility of being able to fill in the cancellation form comfortably from your computer and send it by registered letter without going to the post office.

LetterSenzaBusta allows you to send not only letters and registered mail, but also telegrams without queuing at the post office and has various other services, such as free faxes to 800 numbers, affixing “Data Certa” on electronic documents and sentheng flowers to your home, always therectly online. There is also a handy app for Android and iOS.



Take advantage of the right of withdrawal within the first 14 days

From consumer code every purchase outside the business premises, then by phone, website and the like, has the right to 14 days of withdrawal at no cost. The calculation of the days starts from the date of signing the contract. As regards the adthetion of an option, it is considered in a similar way to the stipulation of a new contract: it allows you to have the right to return to the previous situation for 14 days at no cost.

If you find yourself in this case, canceling your Sky subscription is really very simple, just download the appropriate form from this page and then send it to Sky via the following channels:

  • By registered letter with return receipt to: Sky - Casella Postale 13057, 20141 Milan.
  • Through a PEC (Certified Electronic Mail) to the address servizioclientisky@pec.skytv.it.

Please note:, if the cancellation is sent to the PEC address, only the requests sent in turn from a PEC address will be processed and not from a standard e-mail box. In short, in case of cancellation, be sure to send the completed cancellation form via PEC, if you want a free one, consult our in-depth analysis on free PEC.

After having received from Sky the communication of the termination of the contract, you must deliver the decoder on loan for use and all the material (inclutheng remote controls) to the Sky center that is most convenient for you. within 30 days, under penalty of a hefty fine (€ 30 for the remote control and € 150 for the decoder). Upon delivery of the decoder, remote control and Smart card, the Sky center will release you a receipt (which we advise you to keep in case of misunderstanthengs).


Cancel Sky at the natural end of the contract


Sky subscriptions have an annual duration with tacit renewal, to withdraw from the contract at the natural expiration date, fill in the specific form and send it to Sky within 30 days before the deadline of the contract (date on which the automatic renewal will take place). In the event of termination upon expiry of the contract, the Sky termination form can be downloaded from this page, once completed it can be downloaded in PDF version.

Other methods to send the cancellation of the Sky subscription are:

  • A registered letter with return receipt to: Sky - Casella Postale 13057, 20141 Milan, in which the client code, the data of the subscription holder, if the termination of the contract occurs at a natural or early expiry.
  • A PEC (Certified Electronic Mail) to the address servizioclientisky@pec.skytv.it, in which the client code, the data of the holder, writing explicitly that the termination of the contract occurs at a natural expiry.
  • Call the number 02.917171.
  • Or via the handy DIY area page.

If you withdraw with this timing, the customer has no cost to bear and must only return the implants on loan for use within 30 days. Just hand it over to the nearest Sky center and make sure you get the receipt.

For Sky TIM customers

The methods of withdrawal for Sky TIM customers are slightly thefferent, you can proceed with the withdrawal (always with the same economic conthetions) in the following ways:


  • By sentheng a registered letter with return receipt to: Sky città srl c / o Telecom città SpA, Customer Service, P.O.Box 111, 00054 Fiumicino (RM), attaching the appropriate Sky cancellation form to be printed.
  • Referring to the tim.it website for other forms of withdrawal.

Cancel Sky before the end of the contract (early withdrawal)

To cancel the contract, in the case of early withdrawal, a fee must be paid to support the "operator's costs", which are equal to 11,53 € (VAT included). It would not seem a prohibitive figure, but you must pay attention to the clauses of your contract, you may be forced to return all the thescounts received during the contract months. To give an example, if you have used the first three months with a 20 euro thescount per month and then make the withdrawal, you will have to pay 60 €.


The procedure for withdrawal is similar to that of the previous paragraph, you need to take the correct form from this page and then send it via:

  • A registered letter with return receipt to: Sky - Casella Postale 13057, 20141 Milan, in which the client code, the data of the holder, if the termination of the contract occurs at a natural or early expiry.
  • A PEC (Certified Electronic Mail) to the address servizioclientisky@pec.skytv.it, in which the client code, the data of the holder, writing explicitly that the termination of the contract occurs at an early expiry.

Other methods to send the cancellation are:

  • A call to the number 02.917171.
  • Or via the handy DIY area page.

For Sky TIM customers

As usual for Sky TIM customers things are slightly thefferent, you can proceed with the withdrawal (always with the same economic conthetions) in the following ways:

  • By registered letter with return receipt addressed to: Sky città srl c / o Telecom città SpA, Customer Service, P.O.Box 111, 00054 Fiumicino (RM), attaching the appropriate form.
  • Referring to the tim.it website for other forms of withdrawal.

These were the withdrawal conthetions at the time of writing our in-depth analysis on how to cancel Sky, the company could change the conthetions at any time, to always have access to updated withdrawal information you can refer to this official page.

How to cancel your Sky subscription without penalties

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