Check the status of your internet connection
If you are unable to fully access the Google Play Store or install applications, this may be due to your internet connection. Internet access is indeed essential to use the services of the Play Store.
So check that you have the logo Wi-Fi (3 quarters of a circle above a point, or a quarter of a disc) or mobile data (2 vertical arrows, 5G, 4G, 3G or H +) on the bar at the top of the screen. To activate one or the other, go to the section Network of the Parameters device, or in the drop down menu at the top of the screen.
Clear your Google Play Store app data
In the majority of cases, this manipulation will allow you to solve most problems related to the Google Play Store. Indeed, if the cache makes it possible to store certain data effectively so as to optimize, among other things, the speed of navigation within the user interface, it can occasionally cause malfunctions in the system.
So, to purge this storage space, just go to the menu Parameters and Application Management. Go to the app Google Play Store, then Warehousing And click Clear Cache after scrolling to the bottom of your screen.
If this first operation proves unsuccessful, choose Erase data, which can be found in the same submenu. So you now have a brand new version of the Google Play Store.
Download the latest version from Google Play Store
It may be a good idea to check the status of your software, determining whether it is up to date (or not). Note that, in general, updates to the Google Play Store are done automatically, but can occasionally take a long time to launch. A manual check can thus overcome this delay.
To make sure you have an up-to-date version of the Google Play Store, uninstall updates application from the three dots at the top right of the application manager page. The update should be done automatically immediately afterwards. If this is not the case, you can find the latest version on our dedicated page.
Clear the Google Play Services cache
Truly linked to the functioning of the Google Play Store, the Google Play Services take the form of an application which can also be emptied of its cache. This manipulation can thus allow you to resolve certain anomalies detected.
As for the Play Store, it is done from application settings in Parameters and Application Management.
Note that unlike the Google Play Store, uninstalling updates is not allowed on Google Play Services.
Delete and then reconnect your Google Play account
This manipulation suggests that you delete your Google account (from your smartphone only) in order to deactivate it. After entering the menu Parameter and Users and accounts, select the Google account you have set up, and delete it. You can then reconnect it by doing the reverse.
Check the status of your VPN
If you don't know what a VPN is or just never use such a tool, you can skip this step.
When you activate a VPN, Google Play Store malfunctions may appear. You can thus deactivate this tool in Parameters, Network and VPN
Restart your smartphone
If none of the previously mentioned solutions has solved your problem, it could come from your smartphone. Restarting it is likely to correct a possible bug by stopping all running parasitic processes.
Hold the button Power on your device until you are prompted to restart the system.
Update your operating system
Problems with the Play Store can also come from your operating system which is not up to date. Anyway, even if the version of Android is not in question, it is always better to be up to date.
To update, go to Parameters and System and finally System update. If your system is indicated as up to date, check anyway with Check for updates. If, on the contrary, an update is proposed, install it.
Reset your smartphone to factory settings
To begin with, be aware that by performing this manipulation, you will first have to copy your personal data to a storage space that you have chosen (computer, cloud, external hard drive, etc.). Resetting your smartphone is a last resort approach, the equivalent of a last chance since everything will be erased.
As all your data will be deleted, take your precautions in advance so as not to lose valuable files.
After going to the menu Parameters, select System and Reset options and finally Erase all data (restore factory settings). It only remains to click on Reset phone and confirm with Erase everything.
Find an alternative
If none of the above solutions have resolved your issue, and you don't suffer from any of the error codes below, you should know that you are not being deprived of an application. There are alternatives to the Google Play Store in order to find applications:
The best Android app stores similar to the Google Play Store: download apps without going through Google
The Google Play Store is hegemonic over Android, but is not always the ideal solution. Here is our pick of the best alternative app stores to the Google Play Store that we recommend.
Read more
The main error codes of the Google Play Store
We also offer you to solve step by step the error you have in the play store according to the code given by the online store.
DF-BPA-09 error
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
DF-DLA-15 error
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
Error 101
- You need to free up storage space
- Open the list of applications installed on your smartphone
- Uninstall the ones you no longer need
- Open the "Settings" application on your smartphone
- Go to the "Storage" menu
- Press "Free up space"
- Uncheck the files you want to keep
- Press "Free x Go"
Error 103
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
- If it still does not work, your smartphone is not compatible with the application
Error 110
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
Error 481
- Open the "Settings" application on your smartphone
- Go to the "Accounts" menu
- Delete the Google account associated with the Play Store
- Add a new Google account
Error 495
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
Error 505
- Check that your device has the most recent version of Android possible
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
Error 506
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
Error 910
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
If the problem is not resolved, disable your microSD card:
- Open the "Settings" application on your smartphone
- Go to the "Storage" menu
- Press the option "Unmount SD card"
Error 919
- You need to free up storage space
- Open the list of applications installed on your smartphone
- Uninstall the ones you no longer need
- Open the "Settings" application on your smartphone
- Go to the "Storage" menu
- Press "Free up space"
- Uncheck the files you want to keep
- Press "Free x Go"
Error 920
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Store app, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
Error 921
- You need to free up storage space
- Open the list of applications installed on your smartphone
- Uninstall the ones you no longer need
- Open the "Settings" application on your smartphone
- Go to the "Storage" menu
- Press "Free up space"
- Uncheck the files you want to keep
- Press "Free x Go"
Error 923
- You need to free up storage space
- Open the list of applications installed on your smartphone
- Uninstall the ones you no longer need
- Open the "Settings" application on your smartphone
- Go to the "Storage" menu
- Press "Free up space"
- Uncheck the files you want to keep
- Press "Free x Go"
Error 924
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Store app, then tap the menu button at the top right
- Tap "Uninstall updates"
Error 927
- The Play Store updates while you try to install an app
- Wait for it to update (2 to 3 minutes)
- Reinstall your app
Error 944
- Google's servers are having connection problems
- You just have to wait
Error 963
- Open the "Settings" application on your smartphone
- Go to the "Applications" menu then display them all
- Select the Google Play Services application, then press "Storage"
- Press "clear cache"
- If that doesn't work, press "Clear storage"
If the problem is not resolved, disable your microSD card:
- Open the "Settings" application on your smartphone
- Go to the "Storage" menu
- Press the option "Unmount SD card"
If all of these tips have been useful to you, or if you want to make your contribution by adding details or feedback, do not hesitate to leave us a comment.
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