How to activate call forwarding at RED by SFR?

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Lluís Enric Mayans
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RED by SFR offers several call forwarding features to its subscribers. We explain how to activate and configure this option which can be very practical.

Call forwarding is a free option included by default in all RED mobile plans currently on the market. Also known as call forwarding, is a setting that redirects a phone call intended for one device or system to another device or system.

In our case, it is a question of automatically transferring calls to our smartphone to another mobile, a landline or an answering machine. This makes it possible not to saturate a line, to ensure that calls are properly received by redirecting them to a device that you always have with you, or even to direct the interlocutor to another recipient (in particular in the context of professional, when we are absent for holidays for example and that a colleague is brought to take our calls in charge). In some situations, call transfer is much more practical than having to notify the correspondent, by an announcement on the answering machine, that he must call another number.


How to activate call forwarding at RED

You have several call forwarding options:

  • Permanent call forwarding: the call will be automatically forwarded regardless of the situation. On your telephone keypad, type "*21*" then the telephone number to which you wish the call to be transferred and end with "#" to finalize the operation.

  • Transfer if number busy: the call will be automatically transferred if you are already talking on this line. On your telephone keypad, type "*67*" then the telephone number to which you wish the call to be transferred and end with "#".

  • Transfer if call not answered: the call will be automatically transferred if you do not pick up (the correspondent is therefore not redirected to voicemail). Type "*61*" then the telephone number to which you want the call to be transferred and end with "#".

  • Transfer if call not accessible: the call will be automatically transferred if your phone is switched off, in airplane mode or with mobile data disabled. Type "*62*" then the telephone number to which you want the call to be transferred and end with "#".

Here are also some codes that you may find useful:

  • Reject anonymous calls: type “*82#”.
  • Double call signal: type “*79#”.
  • Call with a hidden number: type "*31#".
  • Do not disturb: type “*26#”.
  • Out of Office Message: Type “*24#”.

Contact RED customer service if the manipulation fails

On the RED forums, many subscribers complain that they cannot activate call forwarding (it seems that there are flaws in the operator for configuring this feature). If this is your case, you can contact RED's customer service and detail your request, an adviser will then take care of carrying out the manipulation for you. This is of course not the ideal solution: each change having to go through the advisor, it will take a certain amount of time before the latter notices the message and proceeds to modify the parameters. Not to mention the fact that in terms of confidentiality, entrusting such an operation to a third party is not necessarily reassuring.

However, if you absolutely need call forwarding you may have no choice but to use this method. As a reminder, it is not possible to contact RED by telephone as a mobile subscriber. Customer service is carried out by chat from the website or from the RED & Me mobile application, available for download - on the Play Store if you have an Android smartphone and on the App Store if you have an Android smartphone. an iPhone. Another possibility is to send a private message to RED on its social networks: Facebook and Twitter. Your request can be processed there by an advisor or by chat, but expect longer delays. We explain in detail how to contact RED customer service in a dedicated tutorial.

Useful information at RED by SFR:
  • RED network by SFR mobile: what 4G, 3G and 2G speeds for the telephone operator?
  • RED network by SFR mobile: what is the RED network coverage worth in Spain?

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